Support

What this app is

X Home Easy helps a villa owner, architect, or interior designer in the United States or Canada decide on a wired estate system before a contract is signed. The brands in scope are Control4, Crestron, Savant, and Lutron.

The app does not operate the lights, and it does not replace a licensed electrician or an authorized integrator.

Help inside the app

Open Help from the top of the app. It explains the consult, the plan, the request for quotes, the integrator directory, and handover by brand.

The on-device advisor cites a source or says it does not know. It is not a legal opinion and it is not a building permit.

The website

Apple sign-in is enough to use the app. It does not open the website. To use the website, save an email and a password in the app first. We do not check that the mailbox is real.

After that, the same email and password sign in on the website. Owners then see the same studio as the app. Integrator salespeople see the integrator workbench and its project list.

Open the sign-in page in a computer or phone browser and enter that email and password.

What we cannot do from support

We do not provide line-voltage wiring, panel, or rack connection steps. That work belongs to a licensed electrician.

We do not explain how to bypass Composer Pro, Configure Pro, or Savant dealer tools. Programming stays with an authorized integrator.

Contact

Email support@xhomeeasy.qianjia.com. Include the Apple ID name shown in the app if the question is about an on-device project, and say whether you are an owner or an integrator salesperson.

This page does not promise a response time. Deleting the on-device account is done in the app under Settings. To ask for a website account to be deleted, use the same email address.